1. Introduction

Welcome to HYPSTUMA! We value our customers and strive to provide the best products and services. If you are not entirely satisfied with your purchase, we are here to help. Please read our refund policy carefully to understand your rights and our obligations.

2. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• The item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• You must provide proof of purchase (receipt, order number, etc.).

3. Refund Timeframe

Refund requests must be made within 10 days of the purchase date. Requests made after this period will not be eligible for a refund.

4. Refund Process

I. Initiate a Refund:

• Contact our customer support team at +91 76544 23842 / [email protected] to initiate a refund request.
• Provide your order details and the reason for the refund.

II. Return the Item:

• Once your refund request is approved, you will receive instructions on how to return the item.
• Please ensure the item is securely packaged to avoid damage during transit.

III. Inspection:

• Upon receipt of the returned item, we will inspect it to ensure it meets our eligibility criteria.
• If the item is ineligible for a refund, we will notify you and return the item to you.

IV. Approval and Processing:

• If the item is approved for a refund, we will process your refund within 7 business days.
• Refunds will be issued to the original payment method used for the purchase.

5. Non-Refundable Items

Certain items are non-refundable, including:

• Gift cards
• Downloadable software products
• Personalized or custom-made items
• Online or Offline Courses offered by HYPSTUMA (Henism Scientific Technical unit Pvt. Ltd.)

6. Partial refund

Partial refunds may be granted for:

• Items that are returned more than [number] days after delivery
• Items that are not in their original condition, damaged, or missing parts for reasons not due to our error

7. Shipping Costs

• Initial Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item.

8. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact our customer support team.

9. Contact Us

If you have any questions about our refund policy, please contact us at:

• Email: [email protected]
• Phone: +91 76544 23842
• Address: 6/23 Ponnusamy Street, Aynavaram, Chennai 600023, Tamil Nadu, India

10. Policy Updates

We reserve the right to update or modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Please review this policy periodically to stay informed of any updates.

Thank you for shopping with HYPSTUMA. Your satisfaction is our priority.